Rovasonali – Shipping Policy

At Rovasonali, we aim to provide fast and reliable shipping for all our customers. Please review our Shipping Policy to understand the details of our shipping process, fees, and delivery options.

1. Shipping Methods and Rates

We offer a variety of shipping options to meet your needs, and shipping costs are calculated based on the size, weight, and destination of your order. Shipping rates will be displayed at checkout before you confirm your order.

  • Standard Shipping: Delivery within 5-7 business days (domestic orders).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for eligible orders.
  • International Shipping: We also offer international shipping for select countries. Shipping times and fees vary by location.

2. Order Processing Time

  • Orders are processed and shipped within 1-2 business days (Monday through Friday, excluding holidays).
  • Orders placed after 12:00 PM (noon) EST will be processed the next business day.
  • If there are any delays in processing due to stock availability or other issues, we will notify you promptly via email.

3. Shipping Address

  • Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for delivery delays or issues caused by incorrect or incomplete address information.
  • If you notice an error in your address after placing an order, please contact us immediately at info@rovasonali.com or (860) 399-4647 to update the information.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to track your package. You can use the tracking number to monitor the status of your delivery.

5. Delivery Timeframes

  • Domestic Orders: Delivery times vary based on the shipping method you select at checkout. Standard shipping generally takes 5-7 business days, while expedited options offer faster delivery.
  • International Orders: Shipping times for international orders depend on the destination country. Customs processing may cause delays that are outside of our control.

6. Shipping Delays

  • While we strive to meet our delivery timelines, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances.
  • If there is a significant delay in delivery, we will work with the carrier to track your package and update you on its status.

7. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of the package. Fees are displayed at checkout before payment is processed. We occasionally offer free shipping promotions for qualifying orders, which will be noted on our website or at checkout.

8. International Shipping

  • We offer international shipping to select countries. Delivery times and rates vary depending on the destination.
  • Customs duties, taxes, and other import charges may be applied by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information on applicable fees before placing your order.

9. Lost or Damaged Shipments

  • Rovasonali is not responsible for any lost or damaged shipments once the carrier has taken possession of the package. However, if your package is lost or damaged during transit, please contact the carrier directly with your tracking information for assistance.
  • If your item is received damaged, please contact us within 7 days of receiving the package to report the issue. We may offer a refund or replacement depending on the situation.

10. Order Cancellation

  • If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, and once shipped, they cannot be canceled. If an order has already been shipped, you may need to follow our Refund and Returns Policy to return the item.

11. Customer Support

If you have any questions about your order, shipping options, or delivery status, please feel free to contact our customer service team at:

  • Email: info@rovasonali.com
  • Phone: (860) 399-4647
  • Address: 51 Brookwood Dr, Westbrook, Connecticut